Terms and Conditions

TERMS AND CONDITIONS
for the sale of goods through the Internet portal www.shperka.com
(hereinafter referred to as "Business Terms" in the appropriate grammatical form)
Article I.
General provisions
The condition for purchase in the online store www.shperka.com is the acceptance of these terms and conditions and the complaint procedure of the online store by the buyer in connection with the conclusion of the purchase contract. By sending the order via the online store, the buyer confirms that he has read these terms and conditions and the complaint procedure and that he agrees with them.
1. Introductory provisions
1.1. Operator (seller) in the online store www.shperka.com kept under the heading Tomáš Šperka SHPERKA, IČO: 53587103, DIČ: 1081471325, Javorová 6191/18, 90201 Pezinok (hereinafter referred to as the "seller"), bank connection IBAN: SK8411000000002947092568 kept in Tatra banka, as,
1.2. The Seller declares that all information provided on this server is true and is in accordance with all generally binding regulations valid and effective in the territory of the Slovak Republic.
1.3. These terms and conditions are part of the offer to sell goods to the seller and apply to ordering goods through the online store. The business conditions further define and specify the rights and obligations of the seller and the buyer and, as amended, are an integral part of the purchase contract.
1.4. Communication with the buyer takes place electronically by e-mail, post or telephone.
1.5. Contractual relations between the seller and the buyer will be governed by the law in force in the Slovak Republic.
1.6. The operator's activities are subject to the supervision and supervision of the Slovak Trade Inspection Authority
SOI Inspectorate for the Bratislava Region
Prievozská 32, P.O. BOX 5
820 07 Bratislava 27
Supervision department: tel. No .: 02/58272172, 02/58272104, Fax No .: 02/58272170
2. Definitions of terms
2.1 "Business conditions" - these are the business conditions and the complaint procedure for the online store (e-shop) www.shperka.com
2.2 "Internet shop" - is a server at www.shperka.com, through which the sale of goods by the seller is ensured.
2.3 "Goods" - a movable item that is offered for purchase in an online store, in particular textiles, textile products, clothing, clothing accessories and clothing components. Each movable item is marked in the online store's name and order number and is shown in the photo. For each product, its specification and useful properties are also given, as well as color and size production and other parameters and properties of the goods.
2.4 "Seller" Tomáš Šperka SHPERKA, ID: 53587103, VAT: 1081471325, Javorová 6191/18, 90201 Pezinok
We are not VAT payers
2.5 "Buyer" - a natural or legal person who, through an online store, concludes a purchase contract with the seller, the subject of which is the delivery of goods. The buyer may be a consumer or an entrepreneur.
2.6 "Entrepreneur" - a buyer who, in concluding and fulfilling a purchase contract, acts within the scope of his business or other entrepreneurial activity or the performance of a profession.
2.7 "Consumer" - a buyer who, when concluding and fulfilling a purchase contract, does not act within the scope of his business activity, employment or profession.
2.8 "Purchase contract" - a contract concluded at a distance according to the provisions of § 3 paragraph 1 of Act No. 102/2014 Coll., On consumer protection and resale of goods on the basis of a contract concluded at a distance. Contract concluded between the seller and the buyer Based on the purchase contract, the seller undertakes to supply the buyer with the object of sale and the buyer undertakes to take over the object of sale and pay the purchase price to the seller. If the purchase contract is concluded between the seller and consumer, this contract and legal relations related these terms and conditions and the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter "Civil Code"), valid in the Slovak Republic, in particular the provisions
§ 588 et seq. and § 52 et seq. If the purchase contract is concluded between the seller and the entrepreneur, this contract and the legal relations related to it are governed by these terms and conditions and the relevant provisions of Act no. 513/1991 Coll., Commercial Code, as amended (hereinafter referred to as the "Commercial Code"), valid in the Slovak Republic, in particular the provisions of § 409 et seq. The contract is concluded in the Slovak language.
2.9 "Subject of sale" - goods selected by the buyer from the offer of the online store, which the buyer buys on the basis of the purchase contract.
2.10 "Purchase price" - the amount of money, which is a consideration for the sale of goods and which is stated in the offer of the online store for the goods, at the time of concluding the purchase contract.
2.11 "Shipping costs" - the amount of money that is the consideration for sending the goods (transport, postage, packaging) to the destination, in the amount specified in the current tariff of shipping costs.
2.12 "Destination" - a place which the buyer designates when concluding the purchase contract as the place where the seller is to send the item and sales.
3. Order and conclusion of the purchase contract
3.1. The order is a proposal for concluding a purchase contract. The buyer is automatically informed by the seller about the acceptance of the order by e-mail. This information on the acceptance of the order is the acceptance of the draft purchase contract and the buyer, by sending the order to the seller, explicitly confirms that the seller has timely and duly fulfilled its information obligations under Art. § 3 par. 1 of Act no. 102/2014 Coll. on consumer protection and the sale of the product on the basis of a contract concluded at a distance. All orders received are considered binding even if the buyer does not provide his e-mail address or enters it in the wrong format. Depending on the nature of the transaction, the seller is entitled to ask the buyer to confirm the order in a suitable manner, e.g. by telephone, e-mail or in writing. If in such a case the buyer does not confirm the order in the required manner within the specified period, the order is considered invalid and the purchase contract is not concluded.
3.2. The purchase contract is, with the following exception, concluded by the proper execution of the binding order in the form of interactive fulfillment of the binding order containing in particular the buyer's identification data, type of goods, ready-made size, material variant of goods, destination, purchase price of goods conditions and sending the completed order via the website www.shperka.com and the sent information about the acceptance of the order. The buyer acknowledges that part of the order is his obligation to pay the purchase price of the goods.
3.3. The seller informs the buyer that the offer of goods of the online store may also include goods that are not in stock, especially due to the time lag in updating the offer after the sales of goods. If, after the conclusion of the purchase contract, it becomes apparent that delivery of the object of sale is not possible because the object of sale does not exist and cannot be procured, or delivery of the object of sale is possible, but only at a higher price, with higher costs or other difficulties, and especially in cases where the subject of sale is not in stock, the seller is obliged to immediately inform the buyer. In this case, both the buyer and the seller are entitled to withdraw from the purchase agreement. If the seller and the buyer do not agree on a replacement performance and the buyer has already paid the purchase price, the seller is obliged to return the amount paid to the buyer within 14 days.
4. Delivery terms
4.1. DELIVERY OF GOODS BY COURIER
For the total value of the order up to € 150, postage and packaging are as specified on the SHIPPING link.
For the total value of the order over € 150, postage and packing is € 0
4.2. If the buyer is interested in delivering the goods abroad, it is necessary for the customer to send a request for the calculation of costs and delivery time to the e-mail address: info@shperka.com
or requested this information by telephone at tel. number: +421 940 896 897 in the time 9:00 - 17:00.
4.3. The seller will fulfill his obligation to deliver the object of sale to the buyer at the moment when he hands over the object of sale to the carrier providing the transport of the object of sale for the buyer.
4.4. The buyer is obliged to take over the delivered object of sale. If the buyer does not take over the properly delivered object of sale, the seller is entitled to withdraw from the purchase contract. In this case, the buyer is obliged to pay the seller the cost of shipping.
4.5. The seller may deliver the object of sale to the buyer no later than 30 days from the conclusion of the purchase contract and, if the purchase price or deposit is or should be paid in advance, within 30 days from the date of payment of the purchase price or advance payment. The exact delivery date within this period shall be notified to the buyer by the seller or the carrier arranging the transport of the object of sale for the buyer, by telephone or e-mail.
4.6. Upon receipt of the item of sale from the carrier transporting the item of sale to the destination, the buyer is obliged to check the integrity of the package of the item of sale, and if the inspection finds that the package is broken or the shipment containing the item of sale is otherwise damaged or deformed. he is obliged to immediately inform the seller of the reasons for which he did not take over the subject of sale. In the case of taking over such a consignment, it is necessary to write a report on the damage to the consignment with the carrier. The seller is entitled to deliver a replacement performance to the buyer within 30 days from the day when the buyer rightly refused to take over the subject of sale. If the consignment containing the object of sale does not show any signs of external damage or deformation, but after taking over the consignment, the buyer finds that the object of sale is damaged and this damage could have been caused during shipment, the buyer is obliged without undue delay. two working days from the day on which he took over the consignment, notify the seller, otherwise he is liable for damage caused to the seller as a result of breach of this obligation. In the next the buyer's claims are resolved in the complaint procedure.
5. Transfer of the risk of damage to the subject of sale and transfer of ownership to the subject of sale, reservation of ownership
5.1. The risk of damage to the subject of sale passes from the seller to the buyer at the moment of taking over the subject of sale by the buyer. However, if the buyer does not take over the object of sale in violation of the purchase contract, the risk of damage to the object of sale passes at the moment when the buyer refused to take over the object of sale or otherwise did not take over the delivered object of sale.
5.2. Ownership of the object of sale passes from the seller to the buyer at the time of taking over the object of sale by the buyer or at the time of full payment of the purchase price, whichever occurs later.
6. Purchase price, payment terms and discounts
6.1. The seller offers the buyer the following methods of payment of the purchase price:
And, payment of the purchase price in advance through the payment gateway
6.2. The buyer undertakes to pay the seller the agreed purchase price and shipping costs, either by payment in advance (payment card), transfer to the account in advance IBAN: SK8411000000002947092568 or by payment when taking over the object of sale (cash on delivery). The buyer chooses the method of paying the purchase price when concluding the purchase contract. However, the seller reserves the right to require the buyer to pay the purchase price or advance on the purchase price in advance, although the buyer has chosen the method of payment when taking over the object of sale, especially if the object of sale consists of a larger quantity or higher value goods; the seller will notify the buyer of this request by telephone or e-mail. In this case, the agreed method of payment is considered to be the method required by the seller. Shipping costs are payable together with the purchase price and in the same way. The buyer will receive a tax document with a statement of the purchase price and shipping costs along with the subject of sale.
6.3. If the buyer pays the purchase price, resp. advance payment for the purchase price and the cost of sending in advance, the buyer will make a payment by credit card or transfer to the account: SK8411000000002947092568 Purchase price, resp. the advance payment for the purchase price and the cost of dispatch are considered paid at the moment when the relevant financial amount is credited to the bank account of the seller. If the purchase price, resp. The deposit for the purchase price and shipping costs are not paid within 14 days from the date on which the purchase contract was concluded, the seller has the right to withdraw from the purchase contract. With the agreed method of payment of the purchase price, resp. advance payment for the purchase price and the cost of sending in advance, the subject of sale will be delivered only after the purchase price, respectively. deposit for the purchase price and shipping costs to the buyer paid in full.
6.4. If the purchase price and shipping costs are paid upon receipt of the item of sale, the buyer is obliged to pay the purchase price and shipping costs in cash or by payment card (if the carrier is equipped with a device for receiving payments by payment card) to the carrier providing transportation of the item for sale to the buyer. If the buyer does not pay the purchase price and shipping costs when taking over the object of sale, the seller or carrier providing transportation of the object of sale for the buyer may refuse to issue the object of sale to the buyer and the seller is entitled to withdraw from the purchase contract. In this case, the buyer is obliged to reimburse the seller for shipping in the amount agreed in the purchase contract, within 14 days from the date when the object of sale was not issued to him due to non-payment of the purchase price and / or shipping costs.
6.5. When selling goods, the seller may offer the goods at a lower price than the price at which the goods are normally offered. The seller may further offer at a lower than normal price only goods of certain parameters, sizes, colors or performance. In the case of goods for which a discount is provided, the price of the goods before the discount and the price of the goods after the discount are explicitly stated. The seller delivers the goods at a lower price only until the stock of these goods is sold out. If, after concluding the purchase contract, it turns out that the object of sale cannot be delivered at a lower price because the stock has been sold out, the seller is obliged to notify the buyer, and if the buyer is not interested in delivering the object at normal price, the buyer withdraw from the purchase agreement.
7. Use and maintenance of goods
7.1. When choosing goods, it is necessary that the chosen type and size of the product exactly corresponds to the needs of the user of the goods. Before purchasing the product, the buyer takes into account the purpose of use, design, material composition and method of maintenance of the goods. Only goods well selected from a functional, assortment and size point of view are a prerequisite for fulfilling the utility value and purpose of use of the goods.
7.2. If the method of use of the subject of sale is specified in the instructions for use, the buyer is obliged to read these instructions before the subject of sale begins. and use.
7.3. Throughout the use of the purchased goods, it is necessary to pay sufficient attention to the basic rules of use of these goods. In particular, all factors that adversely affect the full functionality and life of the product must be considered, such as: excessive use of the product, use of the product for an unsuitable purpose. Environmental and use circumstances that may reduce the life of the goods without the seller's responsibility (eg use of unsuitable deodorants, excessive sweating, excessive friction of clothing due to the user's body proportions, contact of the goods with sharp-edged objects such as watches) , bags, keys, heavy objects in pockets, etc.), as well as improperly chosen size of goods, can not be a reason for later complaints. Also, a defect caused by unprofessional handling or unprofessional commissioning cannot be a reason for a complaint.
7.4. Another condition necessary to maintain the good condition of the goods and its functionality is its regular maintenance. It should be noted that incorrect or insufficient maintenance of the goods significantly shortens or destroys their full functionality and service life. The service life of goods and clothing components is affected by the way they are used and maintained. Appropriate procedures must be followed for the maintenance of the goods in accordance with the symbols indicated on the internal label of the goods. In case of intensive or inappropriate use or insufficient or incorrect maintenance, the service life of the goods may not reach the warranty period and the goods may be damaged or destroyed by normal wear and tear (such as frequent wearing, washing, drying and ironing).
7.5. A defect in the goods cannot be considered a change (properties) of the goods that occurred during the warranty period due to wear, misuse, insufficient or improper maintenance, due to natural changes in the material from which the goods are made, due to any damage from external influences or other incorrect intervention of the buyer or a third party.
8. Liability for defects, warranty, complaints, complaint conditions - complaint procedure
8.1. The seller is liable to the buyer for defects in the subject of sale, if they occur on the subject of sale when taking over the subject of sale, or during the warranty period, according to the relevant provisions of the Commercial Code if the buyer is an entrepreneur and according to the relevant provisions of the Civil Code and the Consumer Protection Act if the buyer is a consumer. and further according to the rules set out in the purchase contract.
8.2. The buyer is obliged to check the subject of sale upon taking over the subject of sale, and if this is not possible, without undue delay after taking over the subject of sale.
Liability for defects in relation to the buyer, who is a consumer
8.3. The seller is responsible to the buyer for the fact that the object of sale is in accordance with the purchase contract when taken over by the buyer, in particular that it is free of defects. Conformity with the purchase contract means that the subject of sale has the quality and useful properties required by the purchase contract, described by the seller or expected on the basis of advertising, or. that it has the quality and performance characteristics which are customary for such a thing. If the subject of sale is not in accordance with the purchase contract when taken over by the buyer, the buyer has the right to the seller to bring the subject of sale into a condition corresponding to the purchase contract free of charge and without undue delay, according to the buyer's request either by exchanging or repairing the subject. If such a procedure is not possible, the buyer may request a reasonable discount on the purchase price or withdraw from the purchase contract. This does not apply if the buyer knew about the conflict with the purchase contract before taking over the object of sale or caused the conflict with the purchase contract himself. A discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the object of sale, is considered to be a discrepancy already existing when it is taken over by the buyer, unless it contradicts the nature of the thing or unless proven otherwise.
8.4. The seller provides a warranty for the goods for a period of 24 months, unless otherwise stated on the goods or in the warranty card. The warranty period begins on the day when the buyer has duly taken over the delivered item of sale. The warranty period stops from the moment the complaint is lodged until the date when the buyer was obliged to take over the goods after the complaint has been settled. If the result of the complaint procedure is the replacement of the claimed product, the warranty period begins to run again, from the receipt of the new goods. When replacing a defective part, the new warranty period only applies to the replaced part of the item of sale.
8.5. The seller is obliged to determine the method of handling the complaint immediately, in more complex cases no later than 3 working days from the date of the complaint, in justified cases, especially if a complex technical assessment of the condition is required, no later than 30 days from the date of the complaint.
8.6. In the event of defects in the subject of sale, the buyer has the rights under § 622 and 623 of the Civil Code. In the event of a remediable defect, the buyer has the right to have the defect rectified free of charge, in a timely manner and properly. The seller is mandatory eliminate the claimed defect without undue delay, but no later than within 30 calendar days from the date of the complaint. Instead of eliminating the defect, the buyer may request the replacement of the object of sale or the replacement of a part of the object of sale, if the seller does not incur unreasonable costs due to the price of the goods or the severity of the defect. Remediable defects are considered to be defects that can be repaired without compromising the appearance, function and quality of the product. In the case of a remediable defect, the buyer has the right to exchange the goods or exchange part of the item or to withdraw from the purchase contract, if
a) the complaint has not been settled within 30 calendar days from the date of its application and no other agreement has been reached on the period of settlement of the complaint, or
b) the buyer cannot use the object of sale properly due to the recurrence of a remediable defect after repair or due to a large number of remediable defects. The occurrence of a defect after repair is the case when the same defect, which has already been removed at least twice during the warranty period, occurs again. The subject of sale suffers from a larger number of defects if, at the time of the claim, it has at least three different (for various reasons) remediable defects at the same time.
8.7. In the case of an irreparable defect that prevents the subject of sale from being properly used as a faultless product, the buyer has the right to demand the replacement of the product with a new one or to withdraw from the purchase contract. An irreparable defect is considered to be a defect which cannot be remedied or if its removal, taking into account all decisive circumstances, is not expedient. If it is an irreparable defect that does not prevent the subject of sale from being used properly, the buyer is entitled to a reasonable discount on the price.
8.8. The seller is obliged to issue a written document on the handling of the complaint within 30 days from the date of the complaint.
Liability for defects in relation to the buyer, who is an entrepreneur
8.9. The seller provides the buyer with a guarantee for the quality of the object of sale, ie he undertakes that the object of sale will be suitable for use for the usual purpose during the warranty period and will retain its usual properties. The warranty period is 24 months and runs from the date of delivery of the subject of sale.
8.10. In other respects, the rights and obligations of the seller and the buyer, especially the claims of the buyer from defects in the subject of sale, the provisions of § 422 et seq. ObchZ. Deadline for handling complaints according to the provisions of para. 8.5. business conditions is considered to be a reasonable additional period for performance in accordance with the provisions of § 436 et seq. ObchZ. The buyer can claim a discount on the purchase price or withdraw from the purchase contract after this period.
Common provisions
8.11. Complaints can be made by post at the seller's registered office or by email at info@shperka.com. It is necessary to file a complaint without undue delay, as soon as the defect appeared and at the same time send the defective goods back to the seller. Any delay together with the continued use of the goods may cause a deepening of the defect, devaluation of the goods and may be a reason to reject the complaint.
8.12. The buyer shall state his name, surname, address, or telephone number or e-mail address, subject of sale, date and place of receipt of the subject of sale and indicate the claimed defect of the subject of sale. The buyer shall submit a document certifying the date and place of taking over the object of sale, or a warranty card, if it was issued and the object of sale itself in complete condition, cleaned, free of all impurities. Failure to provide a document certifying the date and place of taking over the object of sale, the buyer is exposed to the risk of failure to prove the timeliness of the complaint and the legitimacy of his claim.
8.13. The person designated by the seller to settle the complaint will deliver to the buyer a confirmation of when he exercised the right of liability for defects, determine the method of handling the complaint and after handling the complaint will issue the buyer a confirmation of how to resolve the complaint, as well as confirmation of any repairs and duration.
8.14. The warranty does not cover normal wear and tear, the end of life of the product due to excessive use beyond the intended use or purpose of the product, as well as due to improper maintenance and use contrary to the intended purpose. Complaints cannot be made for defects for which a discount on the purchase price has been provided.
8.15. The seller does not accept liability for damages resulting from the functional properties of the goods, improper use of the goods or improper handling of the goods. Defects of this origin are not covered by the warranty provided either.
8.16. After handling the complaint, the seller is obliged to send the subject of sale to the buyer to the address specified by the buyer in the binding order, or if the buyer states a different address when making a complaint, to this address, unless the buyer and seller agree otherwise. The seller is obliged to take over the object of sale after the complaint has been settled. If the buyer is in arrears with the takeover of the object of sale, then he is obliged to reimburse the seller for the costs related to the storage of redmet sales, in a lump sum of EUR 4 for each day of delay. If the buyer is more than six months late in taking over the subject of sale from the day when the complaint was notified to him, and if it was not possible to notify the buyer of the complaint, then from the day when the deadline for handling the complaint expired, the seller is entitled and authorized on behalf. the buyer to ensure the liquidation of the object of sale.
8.17. If the buyer, who is late in taking over the object of sale, requests its re-dispatch, then the seller is obliged to send the object of sale to the buyer only on condition that the buyer pays in advance all costs related to this dispatch.
8.18. The information on the procedure for the application and handling of complaints set out in these provisions shall apply mutatis mutandis to complaints and suggestions from consumers.
9. Withdrawal of the consumer from the purchase contract
The seller hereby informs the buyer, who is a consumer, of his right to withdraw from the purchase contract and of the conditions, period and procedure for exercising this right:
9.1. The buyer, who is a consumer, has the right to withdraw from the purchase contract without giving a reason and without any penalty within 14 days from the date of taking over the subject of sale.
For this purpose, the object of sale is considered to have been taken over at the moment when the buyer or a person designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if
a / goods ordered by the consumer in one order are delivered separately, at the moment of taking over the goods that were delivered last,
b / delivers goods consisting of several parts or pieces, at the moment of taking over the last part or piece,
c / delivers the goods repeatedly during a defined period, at the moment of taking over the first delivered goods.
The buyer can also withdraw from the contract before the start of the withdrawal period.
However, the buyer may not withdraw from the purchase contract in cases stipulated by law or from the purchase contract, the subject of which was the delivery of goods adjusted to the special requirements of the buyer or custom-made goods or goods intended specifically for one consumer.
9.2. Withdrawal from the contract shall be notified by the buyer in writing by letter to the address of the seller's registered office Tomáš Šperka SHPERKA, Javorová 6191/18, 90201 Pezinok or by e-mail to info@shperka.com or by phone at tel. number: +421 940 896 897. The period for withdrawal from the contract is considered to be maintained if the notice of withdrawal was sent to the seller no later than the last day of the period.
9.3. In the event of withdrawal from the purchase contract, the buyer is obliged to return the seller unused and undamaged to the seller together with all components, accessories and documentation and proof of sale no later than 30 days from the date of withdrawal from the contract. The return of the subject of sale is ensured by the buyer by sending it by post to the address of the seller's registered office Tomᚊperka SHPERKA, Javorová 6191/18, 90201 Pezinok
9.4. If the buyer withdraws from the contract, he will bear all costs related to the return of the object of sale to the seller. The seller is entitled to refuse to accept the shipment to the seller's account.
9.5. If the buyer withdraws from the contract under this article, the seller shall reimburse to the buyer all payments received from him under or in connection with the contract, including shipping costs, in the same way as the buyer used in his payment, ie to the account from which payment was made by payment card or postal order sent to the buyer's address. The seller is not obliged to reimburse additional costs if the buyer has chosen another method of delivery that is more expensive than offered by the seller. The seller will return the payments to the buyer without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract. The seller is not obliged to return the payments to the buyer before the buyer delivers the goods to him or until the buyer proves the return of the goods to the seller. The buyer is responsible for the reduction in the value of the goods that arose as a result of handling the goods in a manner other than that necessary to determine the properties and functionality of the goods. In case of return of damaged or incomplete object of sale or in case the seller has receivables from the buyer, the returned amount will be reduced accordingly (credit of the amount corresponding to the reduction of the value of returned damaged or incomplete object of sale or credit of the seller's receivable). You can download the sample withdrawal form on the page under the heading withdrawal form.
10. The protection and processing of personal data is described separately in the section "personal data protection"
11. Alternative dispute resolution
11.1. The Buyer has the right to contact the Seller with a request for redress (by e-mail to info@shperka.com), if he is not satisfied with the way in which the Seller handled his complaint or if he believes that the Seller has violated his rights. If the Seller responds to this request in the negative or does not respond to it within 30 days of its sending, the Buyer has the right to submit proposal for the commencement of alternative dispute resolution of the subject of alternative dispute resolution (hereinafter referred to as the ADR entity) pursuant to Act 391/2015 Coll. ARS subjects are bodies and authorized legal entities according to §3 of Act 391/2015 Coll. The Buyer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll.
11.2. we inform you that you can also assert any of your rights and claims against us in an alternative online dispute. Online dispute resolution is provided by the European Commission and the Slovak Online Dispute Resolution Contact Point (RSO). Our claims against you can also be made through the European platform. You can make a complaint through the online dispute resolution (RSO) platform at http://ec.europa.eu/consumers/odr/index_en.htm The use of alternative dispute resolution saves money and time, as your complaint will be processed within 90 days and without significant financial expenses.
11.3. Alternative dispute resolution can only be used by the Buyer - a natural person who does not act within the scope of his business activity, employment or profession when concluding and fulfilling a consumer contract. Alternative dispute resolution only applies to a dispute between the Buyer and the Seller, arising from a consumer contract or related to a consumer contract. Alternative dispute resolution only applies to distance contracts.
12. Final provisions
12.1. If the purchase contract, or the law, imposes on one party the obligation to notify a certain fact to the other party or to inform it of a certain fact and if the contract or law does not specify a written form for this act, then this notification or this information can be made by phone, fax or electronically by a data message which does not need to be signed by a guaranteed electronic signature or electronic mark. Such notification or information shall be deemed to have been received when it reaches the addressee's sphere and the addressee has an objective opportunity to become acquainted with the notification or information. A postal item delivered to the buyer to the address specified by the buyer in the binding order, if it was not delivered to the addressee, shall be deemed delivered on the tenth day from the day it was deposited at the post office or on the day its acceptance was refused.
12.2. The seller ensures the archiving of the wording of the purchase contract, including the business conditions, in electronic form, for a period of four years from the date of conclusion of the purchase contract.
12.3. These business conditions also contain information of the seller according to Act. no. 102/2014 Coll. intended for the buyer, who is a consumer, and which form an integral part of the contract concluded through the online store.
12.4. These terms and conditions take effect on March 1, 2020 and are valid until revoked. Seller reserves the right to change these terms and conditions, including shipping costs, without prior notice. The amended version of the terms and conditions will be published at www.shperka.com

 

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